Diego Pablo Barros Araya
Contact Information
- Email: contact@diegobarrosaraya.com
- LinkedIn: linkedin.com/in/diegobarrosaraya
- Portfolio: diegobarrosaraya.com
Summary
Senior Engineer and lifelong Linux user with over 10 years of hands-on experience using and exploring Linux systems. Experienced in agile teams, supporting cloud-based environments, and expertise in automation and cloud-native tools such as Docker and OCI. Passionate about open-source and free software, continuously experimenting with personal projects to strengthen skills in modern Linux, automation, and infrastructure. Skilled in troubleshooting complex technical issues and collaborating with cross-functional teams to drive product improvements and customer satisfaction.
Skills
Tools
- Jira Administration
- Confluence Administration
- Git
- Docker
- Podman
Programming Languages
- Python
- Java
- TypeScript
- JavaScript
- PL/SQL
- SQL
Frameworks
- Django
- Android Studio
Libraries
- Spring
- React
- Tailwind CSS
AI
- Model Context Protocol (MCP)
- Spec-kit
- Cursor AI editor
- Claude Code
- OpenCode
Operating Systems
- Debian based systems
- Ubuntu
- RHEL based systems
- NixOS
- Arch Linux
- Mac OS
- Windows 11
Cloud Technologies
- AWS
- Azure AD
Other
- Mobile Application Development
- Cloud-Native Architecture
- Automation
- Integrations through HTTP
- Software Development
Certifications
- Atlassian Certified Expert (Issued Jan 2024 · Expires Jan 2026)
- Atlassian Certified Jira Administrator for Cloud (Issued Jan 2024 · Expires Apr 2026)
- Confluence Space Administration (APB-CSA) (Issued Jan 2024 · Expires Apr 2026)
- Curso de JavaScript Flex (Issued Jan 2024)
- Atlassian Cloud Organization Admin Certification (Issued Jul 2023)
- ITIL Foundation Level (Issued May 2023 · Expires Jan 2026)
- Confluence Fundamentals Badge (Issued Jan 2023)
- Confluence Quickstart: New to Cloud Badge (Issued Jan 2023)
- JQL for Admins (Issued Jan 2023)
- Jira Fundamentals Badge (Issued Jan 2023)
- Jira: Basic Administration (2020) (Issued Jan 2023)
- Learning Jira Software (Issued Jan 2023)
- EF Set English Certificate 81/100 (C2 Proficient) (Issued Oct 2022)
- ANÁLISIS Y DESARROLLO DE MODELOS DE DATOS (Issued Sep 2022)
- ANÁLISIS Y PLANIFICACIÓN DE REQUERIMIENTOS INFORMÁTICOS (Issued Sep 2022)
- Agile At Scale Sales Accreditation 2024-2025 (Issued Oct 2024 · Expires Oct 2025)
- Cloud Migration Delivery Accreditation 2024 (Issued Oct 2024 · Expires Oct 2025)
- Atlassian Certified in Managing Jira Projects for Cloud (Issued Jun 2023 · Expires Sep 2025)
Experience
Senior Engineer, Customer Support
| ServiceRocket | Santiago, Chile |
April 2025 - Present
- Provide assistance to application administrators and experienced users in diagnosing, troubleshooting, repairing, and debugging complex B2B software systems.
- Collaborate with cross-functional teams to shape product goals and roadmap.
- Improve support processes and documentation based on real customer interactions.
Engineer, Customer Support
| ServiceRocket | Santiago, Chile |
March 2024 - April 2025
- Specialized in providing support for Atlassian products.
- Resolved complex customer issues through troubleshooting and collaboration with development teams.
- Created and updated documentation to improve customer support efficiency.
Sales Consultant
| Xiaomi Technology | Santiago, Chile |
January 2022 - April 2022
- Sold Xiaomi Smartphones and ecosystem products, assisted clients with recommendations, managed stock, checkout, unboxing, review, and delivery of products.
Education
Bachelor of Engineering - Software Development Engineering
| Duoc UC | Santiago, Chile |
August 2024 - November 2025
- Creating and implementing innovative software solutions to tackle complex challenges.
- Involved in the full development lifecycle, from design to deployment, ensuring quality, security, and efficiency.
- Collaborating with teams to understand needs and deliver impactful technology.
- Driven by continuous learning and applying best practices to build robust and scalable systems.
Associate’s Degree, Programming Analyst
| Duoc UC | Santiago, Chile |
January 2021 - July 2023
High School Diploma
| Instituto Nacional de Chile | Santiago, Chile |
March 2011 - November 2016